Refund Policy
Business details
Effective date: 01/01/2026
Who we are: Welly Walks.
Contact: wellywalks25@gmail.com, 07592527941, OX10 9RT.
General Principles
We aim to provide a fair and transparent refund process. Our services are booked in advance and require time and resources to prepare, so refunds are subject to the conditions below.
Cancellations by You
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Dog Walks:
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If you cancel with at least 24 hours’ notice, no charge will apply and any pre-paid amount will be credited or refunded.
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If you cancel less than 24 hours before the scheduled walk, the full fee will be charged and no refund will be issued.
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Boarding / Daycare:
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For cancellations made 7 days or more before the start date, we will refund any pre-paid amount in full.
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For cancellations made less than 7 days before the start date, we reserve the right to retain up to 50% of the booking fee to cover reserved space and lost opportunities.
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Cancellations by Us
If we need to cancel a service (e.g., due to illness, severe weather, or emergency), we will notify you as soon as possible. You will be offered:
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A full refund for any pre-paid amount, or
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A credit towards a future booking, whichever you prefer.
Refund Method
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Refunds will be processed using the original payment method within 7 working days of agreement.
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If you paid by bank transfer, please provide your account details for the refund.
Non-Refundable Circumstances
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No refunds will be issued for services already delivered.
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No refunds for missed walks due to circumstances beyond our control (e.g., extreme weather, road closures) if we have made reasonable efforts to deliver the service.
Disputes
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If you believe you are entitled to a refund outside these terms, please contact us at wellywalks25@gmail.com. We aim to resolve disputes fairly and promptly.
Policy Updates
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We may update this policy from time to time. The latest version will always be available on our website.