Accessibility Statement
Business details
Effective date: 01/01/2026
Who we are: Welly Walks.
Contact: wellywalks25@gmail.com, 07592527941, OX10 9RT.
​
Our commitment
We are committed to making our services accessible and inclusive for all customers, regardless of disability, health condition, or communication needs. We aim to provide reasonable adjustments wherever possible so everyone can access our services fairly and comfortably.
-
Communication:
-
We can provide information in alternative formats (e.g., large print, email instead of paper) on request.
-
We are happy to use your preferred communication method (phone, email, WhatsApp, or in person).
-
-
Website accessibility:
-
Our Wix website uses responsive design and supports screen readers.
-
If you experience any difficulty using our site, please let us know and we will assist or provide information in another way.
-
-
Service delivery:
-
We will discuss any specific needs during booking (e.g., mobility considerations for handovers, assistance with forms).
-
If you have accessibility requirements for home visits or boarding, we will work with you to find practical solutions.
-
-
Emergency planning:
-
If you have health conditions that may affect service delivery, please share relevant details so we can plan appropriately and safely.
-
What this means in practice
Reasonable adjustments
Under the Equality Act 2010, we will make reasonable adjustments where possible, such as:
-
Allowing extra time for communication or handovers.
-
Providing written instructions in clear, easy-to-read formats.
-
Using accessible meeting points for walks or pickups.
Feedback and continuous improvement
We welcome feedback on accessibility. If you have suggestions or experience barriers when using our services, please contact us at wellwalks25@gmail.com or 07592527941 . We aim to respond within [e.g., 5 working days] and take action where feasible.
Complaints
If you are dissatisfied with how we handle accessibility, please contact us first so we can resolve the issue. You can also seek advice from the Equality Advisory and Support Service (EASS) at equalityadvisoryservice.com.
Policy updates
We review this policy regularly and update it as needed to reflect best practice and customer feedback. The latest version will always be available on our website.